Canon: usually requires no special settings - A noted exception: Disable WiFi on the Canon 6D.Check how to attach an unsupported camera. Do not place a storage card in the camera. All: Verify whether your camera is on the list of the supported camera models by Capture One.You will have to restart Capture One after changing any of these parameters: That will help to prevent any driver confusion and avoid any 'syntax error' messages. As a secondary troubleshooting step, enable ONLY the type of camera you are trying to connect. Make sure the proper camera type is enabled in Preferences > Capture > Providers. Otherwise, please follow the steps below to check whether you have the cable of the appropriate length, your camera is set up properly, etc.ģ. The only thing you have to verify is whether your camera is supported for tethering.

NOTE: If you are running Capture One in any of the following modes - Pro, for Fujifilm, for Nikon, or (for Sony) - it means that tethering is supported in these product variants.

When using Windows, go to the Help menu and choose License Information.

When using macOS, go to the Capture One -> License in the main menu.

Verify that Capture One is running as Capture One Pro/for Fujifilm/(for Sony)/for Nikon. If the camera does not appear in the list, then check and replace the tether cables, remove any non-powered repeaters, check the things with a different camera.Ģ.

When using Windows, navigate to the Start menu, choose the Device Manager, and check the USB section.

If the camera is still not listed, some hardware issue is likely to be there. In case your camera is not listed, refresh the list.

When using macOS, navigate to the Apple icon in the Menu bar and choose About This Mac -> System Information -> USB section.

First of all, you will have to find out whether the operating system sees the camera. The attached camera does not appear in Capture Oneġ. IMPORTANT: If you are a Capture One 12 or 20 user running macOS Catalina, then please see this pagefor the issues related to tethering on this OS.īefore you proceed with the troubleshooting steps, please check the article on the basic setup for the tethered shooting workflow to define how your current setup could be adjusted.

The attached camera does not appear in Capture One. My camera gets frequently disconnected from Capture One. My camera is not connected to Capture One.

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